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Virtual Learning Information & Support Page
Posted on 08/07/2020
Image with icon of laptop with icon image of people on the screen, says "Virtual Learning & Support"Need technical support right now?

Click here if you need to pick up a laptop for a new student, or to make an appointment to bring your laptop in for service.

Click here to go to the tech support section of this page!





Infinite Campus Parent Portal
Parents, if you have not already done so, please set up an Infinite Campus parent portal account (click here for directions). Parent Portal allows you to monitor your children's attendance and grades.  Click here to go to the Parent Portal, and be sure to download the free "Campus Parent" app for iPhone and Android in their respective app stores.

Students can access their grades, attendance, and unofficial transcript on Infinite Campus by logging into ClassLink and opening the Campus Student app.


Information for Families New to Rockdale County Public Schools
Rockdale County Public Schools is a one-to-one district, meaning that each child is issued a Dell 3190 laptop to complete schoolwork.  Click here for information on the laptop.  Click here for information on our one-to-one program in general.

There is a $10 Technology Fee assessed on each device, and this fee can be paid securely in Infinite Campus Parent Portal.  The Technology Fee covers the device in the event of accidental damage or theft.  If your laptop is ever stolen, please contact local police, obtain a police report, and make an appointment to submit the report to the school, and you may be issued a replacement device.

Once you receive your student laptop, if you still don't know how to get started in your classes, please contact your counselor for assistance.  Counselors are assigned to students by last name as follows:

Robyn Medlock-Igbo (Serving Last Names A-D)
James Demmons (Serving Last Names E-K) 
Kindra Latimore (Serving Last Names L-Roc) 
Candice Anderson (Serving Last Names Rod-Z) 


How do I get technical support during virtual learning?
We have created libraries of self-help videos to assist parents and students.
Parents, click here to access your support library.
Students, click here to access your support library. If prompted to log into your RCPS account, please do so and you should see the page.

If you continue to have issues, please follow these steps to get your issues resolved as efficiently as possible.

1. Please contact your teacher for help. Many issues tend to be more instructional than technical.

2. 
If your teacher is unable to help, you can contact the Salem Technology Department:
a
) If your laptop is working but you are having issues accessing websites or apps, please contact the Digital Learning Specialist at jdyer@rockdale.k12.ga.us.
b
) If your laptop is not working, will not connect to the Internet, or has physical defects or damage, please make an appointment to bring it in to the Salem INTEL Team.  Click here to schedule an appointment, or call 770.929.0176, extension 34176.

3. If you have tried the above and you still have issues, please contact the RCPS Technology Department at helpdesk@rockdale.k12.ga.us or 770.860.4259.

 
Are you experiencing hardship getting home Internet?
Please click here for information on getting low cost home Internet service.

Many local businesses offer free wi-fi to guests.  If you have health concerns, you may be able to access free wi-fi just outside such businesses.